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Experience Rating System

A tool to evaluate and improve facility design and user experience.

Address
City
State / Province
Postal / Zip Code
First Name
Last Name

Space Design

Access Location and Security
Bike Room
Are the bike racks spaced apart correctly?
Are aisle widths at least 2m for double-tier bike racks, and 1.5m for everything else?( See graphics for example).
Are there any accessible/over size cargo bike spaces
Change Room
Look & Feel
Wellness
Step Points:0
Step Percentage:0%

Product Perfomance

2 Tier Lockers
What is the depth of the locker?
What is the hanging height for clothes in the locker? (measured from the hanging rail to the base of the compartment to ensure garments hang correctly)
Does the locker have ventlation slots for both the clothes and shoe sections of the locker? (vents front and back of the locker)
2 Tier Lockers – with integrated bench
What is the depth of the locker?
What is the hanging height for clothes in the locker? (measured from the hanging rail to the base of the compartment to ensure garments hang correctly)
Does the locker have ventlation slots for the clothes?
Accessible Lockers
What is the width of the hanging space?
What is the depth of the locker carcass?
What is the hanging height for clothes in the locker? (measured from the hanging rail to the base of the compartment to ensure garments hang correctly)
Does the locker provide a 250mm (or higher) kicker so wheelchair users can roll right up it?
Are sliding doors provided so wheelchair users don’t need to roll backwards to open the door?
Is the space above the accessible lockers utlised with extra storage or amenity?
Airing Station
Is the airing station connected to mechanical ventilation or a power source that can dry the clothes?
Do the units have both hanging rails for clothes and drawers for shoes?
Is there a cut out in the unit to allow fresh air to be pulled in and circulated by the mechanical ventilation?
Towel Station
Is the design of each unit optimised to accommodate 20 or more folded (not rolled) towels? Each shelf should be a minimum of 450mm deep by 400mm wide to comfortably house a folded towel.
Do the units have built in towel return with hooks to hold the laundry bags at a minimum Height of 770mm.
Ironing Board
Does the ironing board cater for left and right handed users?
Have rails or hooks been installed to support garment hanging? They should be positioned centrally and perpendicular to ensure accessibility and flexibility.
Does the unit has an accessible shelf for storing the iron when not in use?
Does the unit include a timer switch which powers the iron off after a specified time, located at an accessible height of around 1100mm from the ground.
The GPO for the iron is easily accessible and has security cover?
Steamer
Have rails or hooks been installed to support garment hanging? They should be positioned centrally and perpendicular to ensure accessibility and flexibility.
Does the steamer include a timer switch which powers it off after a specified time, located at an accessible height of around 1300mm from the ground?
Does the unit include a hook to hold the steamer head when not in use and position it away from the laminate, which helps avoid steam and heat damaging the laminate.
Is the steamer plumbed into a water supply and self filling?
Horizontal Racks
Does the rack have a mounitng point for the bikes saddle? This helps stablise the bike and prevents it from falling over.
Is there soft material (e.g leather) on the main touch points of the rack which helps protect the users bike from scratches?
Is the rack designed to be D-lock compatible, allowing both wheels to be secured for added security?
Vertical Racks
Does the rack only come in contact the the bikes tyres? So the wheels or spokes are not damaged.
Is it easy to park your bike in the rack, and is the lifting effort relatively minimal? Can the bike simply be raised onto its back tyre and rolled into position?
Does the shape of the rack allows you to easily lock your frame and wheel with a D-lock for extra security.
Does the rack allow the back wheel of the bike to be locked?
Double Tier Racks
Is the top rack counter balanced and smooth to use? Can you can easily push the bike with minimal strength and lifting  all in one motion?
Is there a moveable locking bar OR does the shape of the rack allow you to lock the frame and wheel of your bike with a D-lock for extra security.
Is the top rack/carriage made from a lighter material than steel (e.g aluminimum)? To help reduce weight making it easier to users to move & lift.
Repair Stand
Does the clamp feature a softer material to prevent scratching the bike during use?
Is there a commercial-grade clamp which is adjustable when it comes to tension and position? Which securely holds the bike in various positions without damage.
Are a wide range of tools included?
Is there a soft material where the tools hang? This prevents the tools scratching the unit.
Bike pump
Does the pump include a wheel support to help keep the bike  in position while inflating the tires?
Is a gauge provided so you can easily see what the pressure of your tyres are?
Is there a slot or hook to hold the pump head when not in use?
Bike Lock Bar
Have bike lock bars been provided throughout the bike room?
Step Points:0
Step Percentage:0%